12-30-2012
NEATO PROMISES REPLACEMENT FOR BAD CHARGER
To recap: I have had a problem where my NEATO XV-11 would dock but not charge. NEATO kept saying they would sent me a replacement unit, but it was always cancelled by a technician saying I needed a new battery. I ended up paying for a new battery and it didn't help. I discovered that the problem was really in the charger. Two small springs that push the bottom strip rail out had failed. As a result the strip has not been making contact with the NEATO.
I called NEATO again and explained. I thought they might send out a new charger but they said I would be getting a new NEATO unit. The XV-11s are back ordered, so they offered me an XV-14. The XV-14 is exactly the same except blue. (see blog pages for complete info Model differences) I will be happy if this replacement actually comes, although I wish I had my $60 back for the replacement they had me buy.
If any of you have similar charger problems, give NEATO a call. I think they will send out a replacement charger.
Enough Robot Vacuum Stuff-Best of Red Dwarf
- Neato Customer Support
- 8100 Jarvis Avenue, Suite 100
- Newark, CA 94560
- 1-877-29-NEATO
- 1-877-296-3286
- 1-408-848-1063 (outside U.S.)
