3-9-2010 Info From Neato Robotics Customer Service

I just got a clarification of the warranty dates for the Neato.
*The one year warranty does reset every time Neato sends out a replacement.
*The 1 or 2 year extended warranty is added to this date
       -However the 90 day window to purchase the extended warranty ends 90 days after the original    purchase date.

Also, I noted in a previous post that the latex blades on the beater brush are fragile.  As it stands now, you have to order the whole metal beater bar for about $40 to repair a torn blade.  I am told that within a couple months the company will be selling replacement latex blades which are easily changed.  Neato did not have a price on this yet, but it will be a lot cheaper than buying the whole beater asembly.

3-20-2012 NEWS * XV-15 & XV-21 plus Upgrades for the XV-11

Everyone has heard there is a XV-15 Neato and now there is a just announced XV-21.  Least we  XV-11 owners feel we are headed towards the dust bin of history, I have a few facts that should cheer us up.  The Neato XV-11 equipment design and 2.6 operating system are still current.  The mechanical, structural and software systems are identical.

The XV-15 is white, but everything else is the same.  It has been re designated to market in Europe.  The XV-21 is has a different color (misty white and purple), but the internal systems are also identical to the XV-11.  But there have been changes. The latex blade beater bar has been replaced with one that uses  bristles and the filter has been upgraded.  Neato Robotics is referring to the XV-21 as their "Pet Owners and Allergy Suffers" model.

 And the good news is that the XV-21 beater bar and filter will fit your XV-11.  The new roller simply swaps for the latex blade one and the new filter snaps into the XV-11 filter holder.  I have been told that both are available for $60 or $30 for either one.  The below is a link that gives more detail on the Neato XV-21 and the conversion parts.   http://www.geek.com/articles/gadgets/neato-xv-21-bot-20120312/

Other than that Neato #3 has been working great.  I only have two more day to pick up the extended warranty and so am worried that this good behavior may be a trick.

Robby the Robot- The Gold Standard of Domestic 'Bots

   Для тех из вас, в России "привет".

He was a feature player in the 1956 sci-fi movie-Forbidden Planet and later a version was created to star in the TV show -  Lost in Space which proves Robby will do anything for money.  He represented what we hoped future robots would be.  Robby did all of the work, domestic, construction, material creation, was a friend and danger alarm.  He already obeyed the robot rules of what  Issac Asimov would later call-The Three Laws of Robotics.

1. A robot may not injure a human being or, through inaction, allow a human being to come to harm.
2. A robot must obey orders given it by human beings except where such orders would conflict with the First Law.
3. A robot must protect its own existence as long as such protection does not conflict with the First or Second Law.                                                                                                                                                                                                                    

This following has nothing to do with your Neato Robotics XV-11 vacuum, except to say,  like Robby the Robot, if you are attacked by an invisible creature from the ID, it won't help you either.  However, it will do a nice job of cleaning up the mess.  

Robby was developed by a designer who had also created laundry machines made out of clear plastic.  This explains the origin of the clear bubble head that allowed us to watch the simulated robot brain at work.   Robby could even repair himself.  I don't believe anyone will have as good luck with our Neato's.  According to an un-named company source, the Neato (if you get a good one) should last about 3 years. Neato Update My Neato #3 is still doing fine.    It has started giving me a "bumper stuck" message.  Occasionally, this will happen in the middle of the room.  I am thinking the bumper slide has collected some debris and is giving too much resistance for the return spring.   So far the problem is minor. I did buy the 2 year extended warranty, but am attempting to get clarification  if that the 2 year date counts from the start date any replacement that may come as a result of the Neato one year warranty or stays at the original purchase date. I will let everyone know in the next post.